Frieze Fairs & Magazine

Customer Communications Strategy, Automations and CRM management

London & NYC, 2020-2022

Collaborated with Frieze Marketing, Sales, and Tech teams to audit and overhaul their customer database. Led the restructuring process—from data import to client tagging for automations and lifecycle journeys—ensuring personalized, targeted communication at every stage. Developed and executed strategic email campaigns for Frieze Fairs, driving maximum ticket sales and optimizing retargeting efforts pre- and post-launch.